Frequently Asked Questions

Select a category from the drop-down menu and browse for an item you like. Select the product to visit its product page, where you can choose your preferred color and size and add any special requirements if needed. Then add the item to your cart and proceed to checkout.

If your non-customized order has not yet been shipped, you may request a cancellation by contacting our Customer Service team as soon as possible.

Sorry, we currently do not accept orders by telephone. However, you can easily place an order using your smartphone, tablet, or computer through our website.

Yes. We accept all major credit and debit cards, including Visa and Mastercard.

You can pay for your purchase using major credit and debit cards. Alternative payment methods may also be available for certain orders. Please contact our Customer Service team for more information about available payment options.

Yes. We use industry-standard security measures to protect your personal information and payment details. Your payment information is transmitted through secure, encrypted connections using SSL technology.

Your payment security is important to us, and we continuously work to keep our website and payment process secure.

During checkout, enter your voucher or discount code in the designated discount code field and click Apply. The discount will be applied to eligible items in your order.

Unless otherwise stated in the promotion terms, discount codes can generally be used once per purchase while the promotion is active.

After signing up for our newsletter, please check your inbox and complete the subscription confirmation by clicking the activation link. Your discount code will be provided after your subscription is successfully confirmed.

If you don't see the email, please check your spam or junk folder.

Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements with the size chart before choosing your dress size.

Don't be concerned if your dress size differs from the size you normally wear in casual clothing. Dress sizing can vary between brands and styles.

We recommend taking three key measurements: bust, waist, and hips.

• Bust: Measure around the fullest part of your bust.
• Waist: Measure around your natural waistline.
• Hips: Measure around the fullest part of your hips.

For the most accurate measurements, wear lightweight or fitted clothing while measuring. If the dress has a built-in bra or structured bust area, please follow the measurement instructions provided on the product's size guide.

If your measurements fall between standard sizes, you may consider choosing a custom sizing option if it is available for the dress. You can then provide your measurements according to the instructions during checkout.

Additional fees may apply depending on the product and customization requested.

There is no single standardized sizing system for dresses across the UK or EU. Different designers and manufacturers may use different measurements for the same labeled size.

Please always refer to the Laveliya size chart for the specific dress you are interested in.

Custom Sizing is an option for customers who would like a dress tailored to their individual measurements. It can be especially useful if you fall between standard sizes or prefer a more personalized fit.

If you would like to request a specific dress length or another measurement adjustment, please leave a message in the Special Instructions field during checkout, or contact us within 24 hours after placing your order.

Our team will consult with our tailors to determine whether the requested adjustment can be made. If approved, the dress will be prepared according to your requested measurements.

We offer standard and expedited shipping options to destinations worldwide, subject to availability.

Expedited shipping may not be available for drop shipping, bulk orders, or wholesale container shipments.

If you are interested in ordering more than 100 dresses, please contact our Customer Service team for wholesale pricing and shipping arrangements.

Once your parcel leaves our quality assurance warehouse, delivery generally takes around 7–8 days, depending on the item, shipping origin, destination, and shipping method selected.

Yes. Please contact our Customer Service team as soon as possible if you need to change your delivery address.

Unfortunately, we cannot guarantee an address change once your order has already been processed for shipping.

First, please double-check that the email address and password you entered are correct.

If you still cannot sign in, please contact our Customer Service team and provide your account email address and details of the issue. Our team will work with our technical team to help resolve the problem.

Log in to your Laveliya account and update your account information directly from your account settings.

If you need further assistance, please contact our Customer Service team with details of the changes you would like to make. Our team will respond within 24 hours.

If you have forgotten your password, use the password reset link on the sign-in page to create a new password.

If you are unable to reset your password, please Contact Us and our Customer Service team will assist you.

To change your password while logged in:

• Click Sign in on our website and log in to your account.
• Open Account Settings on desktop or Password on mobile.
• Enter your new password and save your changes.